Shipping & Returns
Shipping Policy
At Maison Borgea, we are committed to delivering your order safely and with attention to every detail.
We offer international shipping through trusted logistics partners to ensure your order arrives securely at your doorstep.
Orders are processed within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number via email to follow your order at any time.
Estimated delivery time is 7–15 business days, depending on your location and current demand.
Every order is carefully packaged to ensure it arrives in perfect condition.
Please note that delivery times may occasionally vary due to logistics or customs processes.
For any questions, feel free to contact us:
Returns & Exchanges Policy
At Maison Borgea, your satisfaction is our priority.
You may request a return or exchange within 14 days of receiving your order. To be eligible, items must be unused, in perfect condition, and returned in their original packaging.
To begin the process, please contact us at:
📩 contacto@tupuntoideal.com
Please include your order number and the reason for your request. Once approved, we will provide the next steps. After receiving and inspecting the item, we will process your refund or exchange accordingly.
Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
Please note:
✔ Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
✔ Used or damaged items are not eligible for return
✔ Original shipping fees are non-refundable
Our goal is to provide a clear, secure, and refined shopping experience with every order.